Case Study:



Barwon NDIS participant Linda attended two of the Participant and Provider Pathway Review workshops, in Sydney and Geelong.

According to Linda, a lack of consistency about what was deemed reasonable and necessary to be funded by the NDIS was a common issue that was raised in both workshops.

She said many participants and their families were also daunted by the process of seeking a review of an NDIA decision.

“A lot of participants raised issues about how they could lodge a complaint, and the review process. They said it was taking them so long,” Linda said.

Linda has been with the NDIS for almost four years. She said that while her NDIS experience has been a relatively smooth one, there was room for improvement.

“I have given feedback about the accessibility of NDIS information, including the website, which has improved. I can properly access the website now,” she said.

Linda also said it was important for both NDIS planners and participants to do their research before a planning meeting.

“Planners don’t need to have a total understanding of every disability, but they do need to do some research before talking with a blind person, or a person with cerebral palsy for example, before the planning,” Linda said.

“Participants also need to realise that the NDIS is there for necessary and reasonable support for their disability, not for their medical or education costs.”