Developing staff capability and capacity

By building the capability and capacity of its people, the NDIA is cultivating a culture of continuous improvement. Employees are provided opportunities to grow their capabilities through a mix of on-the-job, collaborative and more structured learning opportunities. A 100-day performance development program allows all staff members to reflect on their performance and how it aligns to Agency goals.

The Agency also manages a dedicated Graduate program, aimed at fostering the next generation of Agency leaders.

Learning and development

With the pace of transition and the rapid growth in Agency staff, the Agency acknowledges the need to improve its training and investments in capability development. The Agency has focussed learning and development on Scheme sustainability and participant experience and improving training materials.

Key focus areas in 2016-17 included:

  • Induction – design and implementation of a six-week induction framework for new starters.
  • Mandatory learning program – online mandatory learning courses aimed at building knowledge in key aspects of being
    a public servant. These courses include:

    • Australian Public Service Values, Employment Principles and Code of Conduct;
    • Fraud Awareness;
    • Information Handling;
    • Security Awareness; and
    • Work Health and Safety for Employees.
  • Disability confidence – implementation of a disability awareness program, ‘Disability Awareness at the NDIA’ for all new starters.
  • Participant Pathway learning program – the Participant Pathway training aims to improve familiarity and understanding of the fundamental elements of participant service delivery; pre-planning, plan implementation and plan review.
  • Leadership and Management Capability – launch of the Progressive Leadership Series, providing leaders with the opportunity to attend events on coaching, resilience, executive writing, and leadership and management essentials.

In 2016–17, more than 40,000 structured learning courses were completed via the learning management system, LEAP.

Staff also accessed external learning opportunities through organisations such as the Australian Public Service Commission (), Australian Human Resources Institute, Australian and New Zealand School of Government, Institute of Public Administration Australia and Jawun.

Performance management

The Agency has embedded a strong approach to performance development that supports flexibility and agility in the Agency’s workforce in its dynamic, fast-paced operating environment. The Performance Development Framework () assists in aligning individual performance with the Agency’s leadership culture and drives the Agency’s strategic priorities.

As part of performance development, every employee needs to have a 100 day plan based on team goals and the NDIA Corporate Plan. The 100 day plan cycle is underpinned by regular and ongoing communications and performance conversations between leaders and their team members.

No performance pay arrangements apply.

Graduate program

The Agency supported the  Graduate Development Program, recruiting and supporting 12 graduates through a 10-month development program.

The Agency also supports the Commonwealth Government and commitment to building Aboriginal and Torres Strait Islander workforce engagement, engaging two participants in the Indigenous Australian Government Development Program in 2016–17.

Graduates undertake two five-month workplace rotations and formal development via the Graduate Development Program. The success of the inaugural graduate program in 2016 has seen retention of all 12 graduates.

The 2017 graduate cohort commenced in February 2017, again comprising 12 graduates. Additional development opportunities for graduates include working with a planner, a day of volunteer work with a local disability organisation and a formal mentoring arrangement with one of the  officers. Of the 12 graduates recruited to the 2017 cohort, 40 per cent identify as having disability and eight were previously volunteers with organisations providing services to people with disability, indicating the Agency is attracting socially-minded and community-engaged applicants.