The Australian Centre for Social Innovation (TACSI) was engaged by the Agency to undertake co-design activities to validate, refine and provide further advice on the current design of the Service Delivery Operating Model (SDOM). Their engagement also included contributing to the iterative development of the Agency’s co-design framework, and capacity building relating to co-design for internal staff.
TACSI is a non-government organisation that helps other organisations better understand these problems and opportunities by encouraging innovation to build the capability of individuals, organisations and sectors. They offer advice, design and trial innovative business solutions and services.
More than one in five people in South Australia live with a disability so it is important that the services on offer meet the wants and needs of these people. It is also important that services do not go out of business because they do not have a viable business model under the Scheme. Historically, because of over subscription to models, service providers have focused on meeting people’s basic needs rather than their aspirational goals.
In work funded by the Fay Fuller Foundation, TACSI has been working with 20 South Australian organisations directly affected by the changes, along with other TACSI partners, in co-designing the capacity-building support model that will then be implemented and tested with four organisations. The organisations will seek to understand what support they need to be successful under the Scheme, what success looks like for capability building and how they can best maximise positive impacts for people with a disability.
TACSI values the opportunity to help local organisations rise to that challenge and has already contributed to the creation of the Provider Toolkit, for use right across Australia from 1 July 2016.
Ultimately, this project is about helping service providers make the most of the opportunity the Scheme creates and provide the greatest benefits for people with disability themselves to live meaningful, independent lives.
Information supplied by The Australian Centre for Social Innovation.