Agency staff and partners work across state and territory boundaries and throughout rural and remote regions. People are recruited, supported and valued for their unique skills and experiences. The Agency is building on its strong culture of people working together and values learning, collaboration and professionalism. United leadership and consistent messages help to support Agency staff and partners to clearly understand how they are contributing to the delivery of the Scheme’s goals and outcomes.
The Agency has a commitment to invest in people working together to deliver quality service and foster a culture of high performance. The Agency will:
- establish a capable, national network and support skillful, passionate, positive leaders where people understand their role and impact
- be the employer of choice for people with disability, demonstrating to the community the value and insight that people with disability can bring to an organisation
- link performance and values through an empathic service culture to improve outcomes and participant experiences
- ensure integrated people, processes and technology deliver value and better respond to meet community expectations.
The way the Agency’s people and partner staff approach their work and interact with each other and the community they serve is important. The Agency’s values and behaviours reflect the expectation that everyone involved in the delivery of the Scheme will act with integrity, respect and empathy.